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How do I cancel an order on arscornutrition.com?
If unfortunately you have to cancel an order, please do
so within 24 hours of placing the order by email us on our customer care email
in working hours.
Orders received during "SALE OFFERS" &
"DEAL OF THE DAY" are not cancellable or replaceable. No changes can
be made to orders received during "Sale Offers" & "Deal of
the Day".
For outright cancellations by you:
- If you cancel your order before your product has been
shipped, we will refund the amount after deducting the payment gateway
processing charges of 20% of invoice value. Cancellation is not possible after
the parcel has been dispatched already.
If the cancellation is after your product has been
shipped:
- If you have received the product, it will be eligible
for replacement, only in cases where the product is still not opened and is
intact in its original packing. Order return request will only be accepted within
first 5 days from receiving of the parcel. After that, product is not eligible
for return.
You will have to send the parcel back to us by any
courier on your own expenses (we do not arrange reverse pickup) with proper
packing so that it reaches our warehouse safely. Once parcel is received back,
it will be inspected whether it is used or not and if it is not used, we will
refund your payment after deducting 20% of invoice value as payment gateway
charges ,fulfilment, packing charges and original courier charges which have
been spent in sending the parcel to you.
Refunds will be made in the same form that the payment is
received within 4-5 working days from the date of cancellation of order.
Incase your payment is deducted from your bank
account/card and your order status is "Failed", kindly email us
at info@arscornutrition.com with Transaction ID (which you
will get by sms incase of a successful payment) and we will resolve the issue
as soon as possible.
Return Policy
It rarely happens that a parcel may reach you with some
kind of minor product spillage inside the parcel, which happens due to rough
courier service on certain pincodes. Kindly check the overall condition of the
sent parcel to see if it is damaged from outside or if the wrapped tape/security
pouch on sent parcel seems tampered anywhere or if there is any leakage of
powder from within the parcel.
If you think you have received the product/parcel in bad
condition or if the packaging is tampered with or damaged before delivery,
please REFUSE to accept the package.
Return the package to the delivery person. Also, please
email us at info@arscornutrition.com mentioning your
Order ID. Once we receive the rejected parcel back at our warehouse, we will
ensure that a brand new parcel is sent again.
If a damaged parcel/product is accepted, Arscor Nutrition will not be able to
help out the customers unfortunately since courier companies are not under our
control and they entertain any complaints ONLY IF the
parcel was refused on basis of visible outer damage. Customers can mention on
the signature sheet of the delivery person stating that that parcel which came
to get delivered was not in good condition, therefore they refused to accept
the delivery.
Thus, its highly recommended to check the condition of
parcel before accepting the delivery.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify
you that we have received your returned item. We will also notify you of the
approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will
automatically be applied to your credit card or original method of payment,
within a certain amount of days.
Late or missing refunds
(if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund
is officially posted.
Next contact your bank. There is often some processing time before a refund is
posted.
If you’ve done all of this and you still have not received your refund yet,
please contact us at info@arscornutrition.com
Sale items (if
applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be
refunded.
Gifts
If the item was marked as a gift when purchased and shipped directly to you,
you’ll receive a gift credit for the value of your return. Once the returned
item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the
order shipped to themselves to give to you later, we will send a refund to the
gift giver and he will find out about your return.
Shipping
To return your product,send us an email at info@arscornutrition.com . We will
let you know the return address and instructions on how to return your item.
You will be responsible for paying for your own shipping costs for returning
your item. Shipping costs are non-refundable. If you receive a refund, the cost
of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to
reach you, may vary.